Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to Bracken Interiors & Outdoor Living (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

2. Business Information

Bracken Interiors & Outdoor Living
Unit 11 B, Ramstown
Gorey Business Park
Co. Wexford
Ireland
Phone: +353 53 941 1722

We operate as an outdoor furniture retailer in the Republic of Ireland.

3. Products & Availability

  • All products displayed on our website are subject to availability.

  • We reserve the right to modify or discontinue any product without prior notice.

  • Images are for illustrative purposes only. Colours and finishes may vary slightly.

4. Pricing

  • All prices are listed in Euro (€) and include VAT unless otherwise stated.

  • We reserve the right to change prices at any time.

  • Delivery and installation charges (if applicable) will be clearly displayed before checkout.

5. Orders

  • Placing an order does not constitute acceptance of the order.

  • An order is confirmed only when you receive written confirmation from us.

  • We reserve the right to refuse or cancel any order at our discretion.

6. Payment

We accept payment methods as displayed at checkout. Full payment must be received before goods are dispatched unless otherwise agreed in writing.

7. Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not liable for delays caused by third-party couriers or circumstances beyond our control.

  • Customers must ensure accurate delivery details are provided.

8. Installation Services

  • Installation services are available where specified.

  • The customer must ensure the installation area is suitable and accessible.

  • We are not responsible for structural issues, underground utilities, or site conditions not disclosed prior to installation.

9. Returns & Refunds

This policy complies with Irish and EU consumer protection law.

9.1 Online Purchases (Distance Sales)

  • You have the right to cancel your order within 14 days of receiving the goods.

  • Items must be unused, in original packaging, and in resalable condition.

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

9.2 Faulty or Damaged Goods

  • If goods are delivered damaged or faulty, please notify us within 48 hours.

  • We may offer repair, replacement, or refund in accordance with consumer law.

Custom-made or bespoke items may not be eligible for cancellation once production has started.

10. Warranties

  • Products may come with manufacturer warranties.

  • Warranty details (where applicable) will be provided with the product.

  • The warranty does not cover damage caused by misuse, improper maintenance, or weather-related wear beyond normal expectations.

11. Limitation of Liability

  • We are not liable for indirect or consequential loss.

  • Our liability is limited to the value of the goods purchased.

  • Nothing in these Terms excludes your statutory rights under Irish law.

12. Intellectual Property

All content on this website (text, images, logos, branding) is the property of Bracken Interiors & Outdoor Living and may not be copied or reproduced without permission.

13. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

14. Force Majeure

We shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or government restrictions.

15. Governing Law

These Terms & Conditions are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.